Missing Puzzle Piece Replacement Service

Is a piece missing from your puzzle happiness? 🧩

We sincerely apologize! Whether the piece fell victim to a vacuum cleaner, the dog, or some unexplained mystery... whatever the reason, we are here to help!

Because we want our puzzles to last a lifetime as part of an eco-friendly approach, we are committed to helping you complete your work rather than leaving it gathering dust in the closet.

What you need to know:

A supportive service: This service is completely free of charge. It is offered in good faith to help you out, although it does not imply the legal responsibility of the company.

Part availability: We generally keep stock for puzzles produced in the last two years. For older puzzles, we will gladly search our drawers: if we still have the piece stock, it's yours!

“Anti-Swiss-Cheese” rule: This service is limited to a maximum of two pieces per puzzle. Beyond that, it's no longer an after-sales service, it's a puzzle kit! 😉 We're counting on you to look under the rug before calling us.

To start the search: Have your lot number (on the side of the box) and a photo of the empty area ready, then click below: